Wishbox Review: Guest Experience Management System

Effectiveness

Price

Ease of Use

Support

Pros

  • Multiple Languages
  • Reduce number of emails
  • Extremely customizable
  • Helps boost reviews

Cons

  • Takes some time to set up

Summary: Wishbox is an excellent Airbnb tool which can be used to automate emails and up-sell to your guests in a way that is personalized. Starting at just 5€ a month, the price is great value for money and frees up your time so that you can concentrate on other tasks, and avoid sending repetitive emails.

Starting at 5€/month

Wishbox is a guest experience management site which allows you, as a host, to automatically send messages to your guests in their own language at all stages of their stay. This tool has multiple features which help you to save time and improve communication with your guests. Let’s take a look at what they offer:

Wishbox Review: Messaging


a) Before arrival

Wishbox sends a fully personalized email confirmation of the booking to your guests, which can be edited from the host dashboard. It also automates messages for pre-check-in and can send SMS messages to your guests with extra information or codes that they might need.

It also stores the details of your guests’ arrival times (including flight times) and any important documents which they might need to provide.

b) During the stay

Wishbox has a dedicated personal area in their application where guests can see all of the information they need for their stay, such as a house manual containing any rules or helpful information that the guests might need. This is a great feature for your guests as they have everything they need to know in their pocket, without having to ask you!

c) After the stay

Wishbox can coordinate guests’ check-out information based on their flight details and automates check-out instructions, which can be edited and customized by the host in the host dashboard.

After their departure, it is also possible for your guests to write a review in Wishbox. The advantage of this is that it has a smart review feature, which means any bad reviews can stay in the app and the good ones can be published – you choose which!

Wishbox Review: Upselling

As well as the automated messaging that Wishbox offers, there is also a feature for upselling other services which your guests might be interested in, such as airport transfers, car rentals etc. You can choose the suppliers and add them to your area so that guests are able to view them. Payment is fully enabled within the application which allows guests to easily book these services if they want to. The great thing is that this can earn you an extra commission!

Wishbox Review: Pricing

So how much does this fantastic service cost you? That depends on how many rooms/apartments/houses you are renting out. The rate starts at just 5 euros for one place  and the more you have, the better the value.

Another excellent advantage of the pricing system is that you only pay for the number of places that you have active each month. For example, it might be that you own 10 places to rent out, but 2 of them are not active for a couple of months. Wishbox takes this into consideration and only charges you for 8 places in the months where those 2 are not active.


What are the other advantages of using Wishbox?

1. Saves you a lot of time

Wishbox can save you, on average, 18 minutes per reservation by automating emails which are often repetitive, as it reduces your emails by up to 90%. This can make a huge difference to your experience of being a host as it gives you more time to work on higher value tasks.

2. Guests receive emails at the right time

Due to the fact that the messages are automated, you can send them at a time which is appropriate for your guests, which improves their experience with you. At the same time, they are still personalized.

3. Emails sent in their own language

One of the best features of Wishbox is that all communication with guests is in their language, which means you don’t have to struggle with language barriers and helps you to clearly communicate all information to your guests.

4. Guests can view everything in one place

Having the Wishbox app allows guests to view all of the information about their trip in once place, which is much simpler than trying to find several different emails for your flight times and accommodation bookings.

5. Earn money through up-selling

Your guests often require extra services during their stay, such as airport transfers. Offering these to them with Wishbox makes it simpler for them to book and improves their travel experience. As a bonus, you can get a commission from the providers which increases your income from the rental.

6. Free 30-day trial

Wishbox offers a free 30-day trial exclusively to Get Paid For Your Pad readers so that you can see the real impact of using their application on your time and on your ratings. If you are not happy with the service, there is no commitment. Sign up for your free 30-day trial here! Mention Get Paid For Your Pad to get the 30-day free trial. 

7. Good support

Webinar has an online chat service so you can ask any questions that you need and a customer service representative will help you. They also have an extensive FAQ section with guidelines on how to implement the features offered.

Overall, Wishbox is an excellent tool which can be used to automate emails and up-sell to your guests in a way that is personalized. Starting at just 5 euros a month, the price is great value for money and frees up your time so that you can concentrate on other tasks, and avoid sending repetitive emails. 

Wishbox Review: Guest Experience Management System
  • Effectiveness
  • Price
  • Ease of Use
  • Support
4.8