Multiple Platform Synchronization and Unified Inbox

 IGMS is a great tool for hosts managing multiple listings on key booking platforms: Airbnb, VRBO, and Booking.com.

All properties are listed on the Multi-calendar, making it easy to manage without having to log in and log out.  All major operations that are normally done on the OTA's website (e.g. guest info, reservations, pricing, availability, etc.) can be managed through the iGMS solution.

iGMS offers a Unified Inbox, making it easy to stay up to date on all of your inquiries coming from all three platforms—Airbnb, Vrbo, and Booking.com.  Messages can easily be found using the search function.  To ensure that you never miss a message, pop-ups can be set, so that all team members receive message notifications.

Other platforms, such as Expedia, Flip Key, TripAdvisor, and others, can be linked to the iGMS’ Multi-calendar via iCal. The iCal supports only calendar sync and does not support the unified Inbox function.

[Link: I want to manage all my listings in one place]

Automated Smart Messaging and Reviews

As hosts, we often find ourselves responding to the same questions over and over.  The automated messaging function is a great way for hosts to be more responsive, especially when managing multiple properties or juggling other life tasks.

The automated messaging feature organizes common responses about check-in/check-out, special requests, arrival instructions, etc. allowing you to convert these into templates.  To personalize your messages, you can also use predefined template elements like guest name, listing address, and check-in/out date/time.

You can manage all your guests’ messages from Airbnb, Booking.com, Vrbo, and direct bookings via the Unified Inbox and set up templates and triggers that will help you to automate up to 70% of your daily communication.

iGMS also supports 100+ languages and offers Multilingual Support for message templates. You can communicate with your guests in their preferred language with ease!

[Link: I want to save time in communication] 

Team Management

The key benefit of any short-term rental management tool is organization, not only for yourself but for your team members as well.

It's very simple in iGMS to give access to team members such as cleaners and service/repairs, so they can coordinate with each other and create daily task lists. Different roles can be assigned to your team and the access is fully customizable for each role.

You can also set varying access levels for all team members and set the actions each user can perform e.g., view only, editing of calendar, prices, tasks, etc. iGMS also offers a set of email, SMS, and push notifications for your team members to stay updated with their process of guests check-in and out

[Link: See how you can manage your team easier for free]

Payment Processing

Getting paid for what you do is an important part of every business, and short-term rental is not an exception. Although Airbnb processes payments itself, you can use Stripe for processing payments for Booking.com, Vrbo, and direct booking reservations.

The native integration with the Stripe gateway provides efficient invoice management and online payment processing.

For direct bookings, simply send an invoice to your guests via email or social media channels using a link. If you need to alter the invoice, you can issue refunds or add manual transactions when your guests request additional services.

PROTrack (Productivity Tracking System)

iGMS is the only PMS that features an add-on for tracking your guest support productivity. PROtrack is a great solution for organizations with over 30 properties that need to keep track of how the incoming reservations are processed.

PROtrack is an exclusive functionality that auto-assigns guest support agents to message threads and monitors their productivity in real time. It comes in handy to STR businesses of any scale — from solo entrepreneurs to enterprise companies. This Guest Communication Productivity Tracking enhances ROI and productivity results.