How to Write a Negative Review for your Airbnb guests (real examples)

negative airbnb review

How to Write a Negative Review for your Airbnb guests (real examples)

A topic that a lot of Airbnb hosts struggle with is writing a negative review for your Airbnb guests. They fear retaliation, reputation loss, or simply feel uncomfortable saying something negative about a person they've build a personal relationship with. You probably want to learn how to write a polite bad review for an Airbnb guest.

I receive a lot of questions on this topic, such as

  • “My guests were nice people, but they didn't adhere to the house rules. Should I mention this in the review?”
  • “My guests left my apartment a real mess, but they didn't do any damage. What should I write in the review?”
  • “I had a really bad experience with my guests and I want to write a negative review. Should I wait until the last moment so they can't retaliate?”
  • “I want to write a bad Airbnb review for my guests, but I'm worried it could deter guests from booking in the future. What should I do?”

There is no definite answer to all these questions, as the best way to proceed often depends on the situation. However, there are some misconceptions about how the Airbnb review system works that can be clarified, which will remove some concerns. In addition, a few general guidelines can help point hosts in the right direction.

Below, we'll talk about how to write a bad review for an Airbnb guest and look at some Airbnb bad guest review examples.

Get a FREE PDF with examples of bad guest reviews


How does the Airbnb review system work?

Let's start with the facts. Before you write a review, you should understand how the Airbnb review system works.

Time window: Hosts and guests have 14 days to leave a review, the clock starts ticking when Airbnb sends out the notification to leave the review

Review visibility: Both guest's and host's reviews remain hidden until (1) both parties have left a review or (2) the 14 day review period has passed

Editing reviews: There is a 48-hour window to edits reviews unless the review become visible before this option expires

It sounds simple, but there's one important conclusion that can be drawn from this information that a lot of hosts are unaware of.

The Airbnb review system is double-blinded, in other words the host nor the guest can see the other party's review until the review period is over or both parties have left their review. Therefore, there is no possibility of retaliation, neither party can base their review on the review left by the other party.

Can a negative Airbnb guest review hurt my business?

We've already established that leaving a bad review for your guests doesn't increase the chance that you'll get a bad review from the guests.

Is there any other way that a negative guest review could hurt your Airbnb business? Yes, but it's probably very insignificant.

The only way that it could deter future guests from booking your place, is if they find out you've left a bad review for a past guest and they are worried about receiving one too. Or maybe they're worried you're a difficult person to deal with.

airbnb bad review

Leaving a bad review doesn't hurt your Airbnb business

Whatever their concern might be, it will only arise if they actually see that negative review that you left. And that chance, in my opinion, is very small.

In order to find out, your potential guest has to look at all the profiles of your past guests to find the review that you left. I seriously doubt that there are many guests that go through this trouble.

But let's imagine an Airbnb user would actually dig through your past guest's profile to check out your reviews. What does that tell you about this person? The only reason someone would do this is if that person had gotten bad reviews in the past and is worried about another one. Is that the type of guest you want to host? I don't.

Leaving a bad review for your guests doesn't hurt your Airbnb business

The last concern that hosts might have is that if they write a negative Airbnb review that the guests might not come back for a repeat visit or recommend your place to others. This only applies if the feedback you have is quite minor of course, otherwise, you don't want them to come back and you probably also don't want to host their friends.

In any case, repeat stays are quite rare in my experience, and I suspect that some minor feedback won't prevent your guests from coming back if they enjoyed their stay. They'd have to have a really fragile ego to hold a bit of criticism against you.

My conclusion is that leaving a bad Airbnb guest review does not hurt your Airbnb business in a significant way.

Download my PDF of Airbnb bad guest review examples.

The importance of leaving honest reviews

Reviews play an important role in the Airbnb community, they help hosts and guests to make an informed decision about whether the host or guest is a good fit or not. Better decisions lead to better experiences, which is to the benefit of hosts and guests.

Writing an honest review for your guests means that you sometimes have to write something that your guests may not like hearing. This can make a host feel uncomfortable in certain situations, for example when there has been a lot of interaction with the guests and the issues were minor.

Airbnb honest review

“Always leave an honest review”

In these cases, a lot of hosts opt to not mention the issues in the review. They don't want to make the guests feel bad or prefer to avoid what could feel as being confrontational.

This is all understandable, but at the same time, it does take away from the effectiveness of the review system. In order for reviews to function optimally, they have to be accurate representations of how the experience was perceived by both hosts and guests.

My advice to hosts, therefore, is to always be honest in the reviews you write for your guests. The good, the bad and the ugly. The more details you provide, they more helpful the review, both for future hosts but also for the guests.

For example, instead of writing “the guests were noisy,” it's better to write “one night the guests played music in their room until 1 am at night.”

Don't just provide negative feedback. Start your review with what you did like about the experience. You could say that your guests were very friendly people, it was easy to communicate with them, but that they left your place a bit messy and that you would have appreciated if they would have tidied up before leaving.

Pro-Tip: with Hospitable you can time the review to be sent 20 seconds before the review window closes. This is useful if you feel like you didn’t get along with your guests very well. Guests are sometimes apprehensive about leaving a bad review if it’s clear that it wasn’t a match made in heaven. They worry that the host will leave a bad one for them as well.

It’s like two armies holding their fire during a cease-fire. Both have the finger on the trigger in case the opponent fires, but neither army will initiate combat. If you find yourself in this situation, but you feel like it’s your duty to warn future hosts of the guest’s behavior without risking a retaliation review, you can schedule it to be published 20 seconds before the review window closes.

=>Click here to try Hospitable for free

More on Airbnb reviews: Why You Should Respond To Every Single Airbnb Review

Airbnb bad guest review examples

Here are some examples of how you can leave bad guest reviews:

Bad example: “Jeremy was an idiot and didn’t follow my instructions.”

Good example: “Jeremy was good at communicating and arrived at the agreed time. However, we have very specific instructions about how to close the door. He left the door open and the home was not secured. Next time he is a guest somewhere, I would recommend that he more carefully reads the instructions in order not to leave the home open or vulnerable to danger.”

Bad example: “Mary lied and snuck in more people than agreed”

Good example: “Mary was very friendly. Unfortunately, she had 2 other guests sleeping in the apartment while she clearly said it would only be her. We remind you, Mary, that springing on an unexpected guest is never okay and should be charged extra.”

Bad example: “Roman was a dirty guest and left my house a total mess.”

Good example: “Roman was quiet, arrived on time and was overall a decent guest. However, he left a lot of trash scattered around the house. There are several trash bins in the apartment for throwing away his waste. Next time, he should take more care to respectfully clean up after himself.”

Bad example: “Pedro stole my food. He’s inconsiderate and rude!”

Good example: “Overall, Pedro’s stay was fine. However, we had kindly explained there was no breakfast included in his stay. Nonetheless, he helped himself to the food in my kitchen, even eating my perfectly ripe avocado I had been saving for myself.”

Get a FREE PDF with examples of bad guest reviews

Download my PDF with examples of bad guest reviews

Related Post: Wishbox Review: Guest Experience Management System


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  1. Tom says:

    You make some good points. What about if you get a bad review from another host? You think that could have any negative effects?

    • Jasper says:

      I don’t think so, I can’t imagine guests would do that much research. Guests care about what other guests write about your Airbnb, not what other hosts have to say about you as a guest.

    • Adam says:

      they have your phone number and your address. make a list of everything they can do with that. my advice is to think and proceed carefully.

  2. Tiffany says:

    Well they have ur phone number and know where u live so if u leave a bad review they can haunt u.

    • Jasper says:

      That’s true, but I think if you keep the review polite and give constructive feedback that the chance of that happening would be pretty low. In any case, it’s not a reason for me to refrain from leaving an honest review.

      • Adam says:

        any chance of that happening is a chance worth avoiding. sometimes you’re going to get stinkers who no one had the guts to review negatively just have to roll with that and pray for something better the next time. leaving negative reviews about an unstable person could result in you becoming the recipient of unstable responses.

    • Christina says:

      Guests have your address and your phone and info about your personal life if you share a space. Negative reviews CAN come back to haunt you, even tho they are double blind.

      • Jasper says:

        That’s true, although I haven’t heard of anyone who’s actually experienced this, so my guess is the risk is quite low.

  3. Jimmy says:

    It’s hard to leave a bad review I did one negative bad review when I was a newbie and regretted it. I’ve noticed that some host come in looking for anything to complain about. Like this one lady complained that there was dust on a shelf that was 7 feet high another guest complained about no hot water in shower when all she had to do was turn knob to the left. I’ve kearned to not let criticism bother me. What they should be looking at is how clean and how the price was amazing compared to hotels.

  4. Kathleen Viens says:

    I had a bad experience last year with 2 guests because I didn’t have the place cleaned the way they wanted and they wrote me up bad. Now I feel I’ll never do this again since it was hard and I lacked experience. What should I do over this? I tried hard but it didn’t meet their standards, however, they said it had potential.

  5. Margie says:

    I think that is not a customer friendly practice to leave bad reviews for guests for petty infractions. The guest is paying you for services you profit from. Unless the guest does something really egregious or dangerous I don’t see why any host would be so petty to leave every little minor flaw of a guest for public view of everyone. At least as a host you may get a bad review here and there but you still made money. That’s how any business works. Guest shouldnt be the ones worrying about their ratings! That’s ridiculous!

    • Jasper says:

      Thanks for sharing your perspective Margie. I do agree with you that it’s not the most friendly thing to do and not every tiny little annoyances needs to be mentioned if the overall experience was good. However, I do believe that Airbnb as a platform and community benefits from both hosts and guests leaving honest reviews by enabling both guests and hosts make better choices as to where to stay and who to host. To give an example, lets say a guest is caught smoking in a non-smoking space. Some might consider that a minor thing, while for others that’s completely unacceptable. Therefore it’s important that this is mentioned in the review, so that this particular guest will probably only be approved by hosts who don’t mind their guests smoking, preventing another bad experience.

    • Tom says:

      Ho about when the guest drinks your can of pop, in your fridge without asking you first, and also wipes off lipstick and foundation on a whit towel, when there were other colored towels in the bathroom. Knowing fully well this was a new towel?

    • Alyssa says:

      I agree that hosts shouldn’t be petty. However, I did have a situation where a guest came in the middle of the night and there were other people we didnt expect to see walking through the yard and acting strange around our house with no communication. It doesn’t seem like a big deal, but at the time it was really scary since they were acting so suspiciously and then tried to cancel in the middle of the night but decided to stay for one night anyway. And then when they thought we were asleep, another person snuck into the house. So for that, since I was terrified, I of course left a negative review.

    • Linda says:

      As a guest with a great reputation for leaving homes better than I found them, I’m now paranoid after an unexpected experience with a host who flat out lied that I left his oven so dirty it took him hours to scrub clean. This was a new oven I open roasted a chicken in once and wiped out after use before it was cold.
      No oven cleaner was supplied, nothing in house rules indicated it should be deep cleaned at the end of the stay and a cleaning fee was charged.
      Ever since then I do check other’s host reviews and house rules to get an idea on the type of person I’m dealing with before booking. It now influences my choice.
      As well, I take photos of fridge, oven and home before I walk out!

  6. Sarah says:

    I’ve just had moderately bad guests. My rental was not destroyed, but they did not follow house rules with their dogs (which caused an afternoon of first responders releasing their trapped dog from under the deck) and the cottage was so dirty and smelly from their dogs we had to have the carpets shampooed (old dogs that both ‘leaked’ and pooped on the carpet that was not cleaned up). Am I being fussy?? I want to leave a constructive review for other hosts, I’m sure they don’t feel they were bad guests.

    • Jasper says:

      If your guests broke house rules I don’t think you’re being fussy and I would mention that in the review.

  7. Jasper says:

    Thanks for sharing that Gail, I like your private note suggestion.

  8. Cristina says:

    I just had a guest, and I’m thinking what to do about his review

    The guy rented a room in my apartment for 10 days, and he stayed in the room the whole time. Day and night, lights and AC on 24/7.

    He used to shower 3-4 times daily ! And after every time he did shower I had to pick up wet towels, dry the bathroom floor and clean the bathtub with his nose secretions 🙁

    Also he didn’t use the garbage can in the bathroom, all tissues were in the floor.

    The room is a mess ,full of empty boxes of food and drinks.

    I don’t want to be mean, but I think is important for other hosts to know a little bit about him.

    Please help me!!! What’s the better way to do this.

    • Jasper says:

      Hi Cristina, I recommend you write the review pretty much like you wrote this comment as this represents your perspective of your guest. You’re not mean when you’re sharing your perspective. Is there anything you liked about your guest? Anything he did do right? You could include that to make it more balanced.

  9. Yavuz says:

    This is not totally true. A guest gave me 5 star review and I reviewed them
    that they have picked the lock of owners closet to take supplies. Then he called Airbnb and have is good review removed. Which means they can negatively impact you

    • Jasper says:

      Oh wow, I’ve never heard of that happening. That really shouldn’t happen in my opinion but yes you’re right I guess there’s a small chance then.

  10. Manuel says:

    I rent out a room on airbnb and had a guest who was friendly but very messy. They put their feet up on the piano and didn’t clean up after themselves. I was not going to write a review on them, but when I realized they took the bathroom towels I feel I need to. What advise do you have for how to write my review?

    • Jasper says:

      Sorry to hear about this experience, I recommend you stick to the facts and be as honest as possible. Pretty much what you wrote in this comment.

  11. Julia Wesson says:

    I believe that all reviews should be truthful, but diplomatic. I’m a frequent guest, who assists various owners with their social media. I understand both sides of the reviewing coin.

    Guests should be sure to mention the good things, along with legitimate complaints (especially unmet expectations) about the conditions in the rental.

    Renters should remember that they are, indeed, rendering a service, which should be priced competitively to allow for a decent profit, They should limit their complaints about renters, to serious infractions (such as the dog problem reported here), but have cleaning costs sufficiently covered, if someone is especially messy. As a guest, I sometimes feel I’m walking on eggshells, because of so many specific house rules that are imposed after I arrive (that is, they are not specified in the listing). This takes the pleasure out of the stay for me.

  12. Ariela says:

    This was a helpful article. As we know the Airbnb culture is all about the reviews. They can really make or break your listing, so you have to be very polite and have an open mind with how the guest or host would view the situation from the other side. Although it can be very discouraging to receive a bad review, the best thing to do is respond politely, fix the issue so it can’t happen again, and move forward. Eventually, all the great reviews will bury the bad ones.

    We’re superhosts and just posted our advice on how to deal with a bad review here: Good luck!

  13. Su says:

    Disagree on one point. If your guests are local, they know where your property is. There is nothing to stop them from coming back and vandalizing your property after a truthful review that happens to be negative. We have had a few bad experiences and are pretty paralyzed to do anything about it. One of our local guests left the house covered in vomit and urine from a party she threw. She smoked cigarettes inside, left drugs under the couch and also left vehicle marks all over the lawn. It was mortifying.
    We clearly stated no large parties and all of our house rules were clearly stated in several locations. She was given a five star review as a guest and did a great job of playing sweet and innocent when she booked, this was part of our decision to book her. It was beyond disgusting what she and her guests did to our home so I wouldn’t put it past her or anyone else like her to continue that disgusting behavior after the fact. We learned our lesson. We know there is a cost for doing business however we will not be hosting anymore one night stays, any kind of parties and we upped the price by a lot. I’d rather have less books than continue to books like that, its not worth it.

    • Jasper says:

      Sorry to hear about your experience and thank you for sharing this. This is true I guess. However I don’t think I would host a local who wants to book one night, that smells like trouble. At the least I would ask a lot of questions about the reason of the stay. But I assume you probably did that with this guest as well. You can’t always avoid bad experiences unfortunately and I do understand the hesitance to leave a review after an experience like that. I would still go ahead and write the review, contact Airbnb and probably report her to the police.

    • Kim Lippy says:

      Sorry to hear about your bad experience. In our county, our hotels/motels will absolutely not rent to locals. I’ve embraced that policy as well. It typically does not end well.

  14. Emma says:

    I just had a guest who was very quiet and clean and nice. It was just that when they left on a Sunday morning, they started letting the doors close shut instead of turning the handles. I don’t want to be mean but in our house rules we ask guests to respect quiet hours which is till 8 am on weekends. I don’t know how to write this review.

  15. Callie says:

    Hi Jasper, Thanks for all you do in providing insight to hosts. I only have one property and currently do all the cleaning myself. The guests who just checked out yesterday (who actually knew I did my own cleaning because they asked to check in early while I was still cleaning from the previous stay) did not trash the cottage by any means. However they treated it more like they were staying in a hotel than in someone’s home. There was a puddle of dried up spilled wine in the kitchen that was also all over one of the kitchen chairs. It looked like they tried to clean it up because I found one of my towels soaked with wine in the washer. Additionally there was vomit residue all over the toilet and on the cloth shower curtain. Finally, pots and knives were put away with food grease and particles on them and the kitchen floor and counter tops were littered with grease and food particles as well. It took me at least twice as long to clean after them because I had to remove stains, ultra-scrub down everything, and iron the curtain. What I’m trying to figure out is if this is just the casualties of hosting guests who have come to celebrate and relax? I’d say at least 90% of my guests are far more considerate than this and leave the cottage sparkling. Also, if I were to employe cleaners at some point I can only assume that I would have been charged for additional cleaning time. What are your thoughts on reviews for guests who leave behind bodily fluids? What about putting away dirty dishes? Is this something I should just expect or does this merit a negative review?

    • Jasper says:

      Hi Callie, sorry to hear about this experience. Guests have different ideas about how much of a mess they are “allowed” to leave. The best course of action is to write an honest review and stick to the facts. Whether that’s negative or not is up to the reader to decide. So if you write “I had to spend an extra hour scrubbing off wine stains and vomit,” that’s just objective information, as opposed to adding a judgement such as “these guests are horrible pigs.” Hope that’s helpful! I also found that if you build a strong relationship with your guests they tend to treat your place nicer. Also, I never give my guests access to the property while I’m cleaning. I prefer that their first impression of the place is when it’s spotless, I think that also motivates them to keep it clean.

  16. Majella Prendegast says:

    HI, a quick question, my guests left the house, and the bedlinen was destroyed with blood stains, which had gone through the sheets, mattress protector and onto the mattress, which was relatively new, ( 4 months), also one bedside rug had spillage on it, not sure what liquid. The bedlinen had to be destroyed. Guest wrote a quick note via airbnb, that they left window open at night as Carbon Monoxide alarm went off??/ but we discovered they had smoked into the house and house was left wet – sofa. She said she would be giving a 5 star review, but so far she has written up nothing. We pride our house, the guests presented as nice and friendly.

  17. Dave Kaiser says:

    When my wife is looking for a place to stay she reads EVERY review she can find. Type A personality!

  18. Victoria says:

    I am a host and use Airbnb when I travel myself of course. I had an experience this summer I was really uncomfortable with. My host was not there to greet me as planned by the host. Instead, he had his 2 young children (approximately 10 yrs and 8 yrs old) that were alone greet me and show me to my room. I felt this was a terrible safety violation and felt they were fortunate I am not an untrustworthy person. I left my stuff and immediately left and did not come back until I knew the host had returned home. How do I make a complaint for this type of situation?

    • Jasper says:

      Hi Victoria,

      Sorry for the late response. Life has been quite active on me, in a good way though!
      It’s always tricky when you encounter people with other standards.
      I hope the rest of your experience with the host was better though.

      Best regards,

  19. Eli says:

    I wrote an polite review once about a guest who left my place a real mess. It took me 4 hours extra to clean and I had to let the couch professionally cleaned.
    I asked them in the review to leave the next Airbnb house a bit more tidy.
    What happens.. they were so offended that they sommend me for a €150 penalty through resolution center! When I contacted Airbnb customer center they removed my review so the guest canceled their request for money…

    • Jasper says:

      Hi Eli,

      sorry to hear about this experience. It’s always a hassle dealing with these “offended” types of guests.

      I hope you’re doing well,

      • Adam says:

        Hi Jasper,

        I do understand it is difficult to diplomatically resolve the issue with the €150 request. I can imagine the Airbnb staff must deal with the host and the guest might both be lying in one way or another (I do think Eli is ok, but the Airbnb manager does not know that) and many other issues. And I can imagine many reasons for Airbnb to delete the post by the host eg (*). Also, I can not present a better resolution. Now to my question:

        ***Do the Airbnb staff have any guide to follow when they have to make a decision to delete a review?**

        If yes, do you know any details that you could share (eg. ?it is a 100 pages pages book presented to each staff? or ?no book but staff has access to all former cases to make an informed decision?)

        Kind Regards

        1) if Airbnb gets the reputation of ignoring complains via the resolution centre then Airbnb and hence the host will loose on 2) the best way to deal with “offended” guest is to come them down as opposed to put more wood on the fire.

  20. Kujo says:

    I once read on another board that if a guest is just “kind of” a bad guest i.e. messy, didn’t meet expectations as a guest, followed rules for the most part. To just leave a feedback saying “Jim stayed with us Jan. 5 – 7.” (Kind of a host secret code. Name and date of stay only.) That way other hosts who read the reviews would know this guys just average at best as a guest – meanwhile you don’t have to be petty and mention they didn’t put their towels in the washer or left food in the fridge upon departure.

    Now don’t get me wrong. If someone needs criticism and negative feedback is a repercussion of that then YOU as a host and a part of the Airbnb community are obligated to do so, as I am. This works two fold. It can help them to be better guests and it can forewarn others of potential headaches.

  21. Grace says:

    I just had an extraordinarily messy guest group leave. My house now smells like old fry oil, because they deep-fried food while staying there. Grease stains dripping down the walls behind the stove, stains on (almost) all my pillowcases, sticky food leavings on the floor, cabinets, and refrigerator. I found a mess of Downey in my washing machine (they overloaded it in it sprayed all over the insides – a product I detest and never use). It took me twice as long to clean as it usually does – even found grapes underneath the bookcase.
    I decided to focus on the positives at the beginning of the review – good communication, friendly, and timely. Then I wrote, “it took me twice as long to clean up as I usually allocate.” I think that gives a good picture to other hosts about what they might be in for after this guest leaves – without having to say “they are a dumpster fire that squirts grease”.
    I am often annoyed by my Midwestern upbringing – it makes it really hard to speak directly about problems – but honest feedback helps us to invite people into our homes that we are comfortable having there.

    • Jasper says:

      Hi Grace,

      Sorry for the late response. If you’re not used to delivering honest feedback, than it’s always challenging. But the more you’ll do it, the more you grow.

      Keep it up,
      Best regards

  22. Dean says:

    Had guests that blew me away with how much mess they left. For 4 adults and one kid, they used every blanket (ket the home warm and asked if temp was good) – they left piles and piles of dishes – not rinsed and so much sticky BBQ sauce everywhere – black handprints all over fridge and counters and oven (from BBQ?)… but I guess I just don’t understand the complete lack of thought about waste! Why use 3-4 glasses and plates per person for 1 night stay? Why use every blanket just cuz they are there…? So inconsiderate… THANK YOU FOR LISTENING!!! THis was what I was thinking of writing…

    The guests were friendly, arrived and left on time. They had well-mannered friendly dogs that had good house manners. The guests made an effort to clean up after their dogs in the yard, as well. I had to pay for an additional day to our cleaning crew after their 1 night stay including 6 loads of laundry. The cleaners scrubbed but could not remove two permanent marker stains on entry floor. Our gardeners were also needed for an extra visit due to confetti-like paper strewn all over the front walkway. I would not have the guests stay again – they were friendly and their dogs were great, but it cost me too much to clean up after their stay.

  23. George the avenger says:

    If you leave them a bad review, they might not only leave you one in return, they might send taxis and pizzas and Jehovas to your door every single day – every day EVERY DAY for years and years. Its not worth it to piss off your guests. People are getting more and more stressed out, crazier and crazier…. You never know how close someone is to snapping. Unless you are dealing with a child or a pathetic woman, weak and scared, DONT POKE THE DRAGON..

  24. Kat says:


    I’ve been involved with a problematic stay for the last 6 weeks and the reservation just ended today so now I have to think about how to handle the review. She left the space in good condition – I was shocked – but was extremely nasty in her messages on the AirBnB app when I refused to amend her reservation so she could be let out of a $1500 reservation she no longer wanted. She made a false claim to AirBnB that the space was uninhabitable to try to get the reservation refunded, which didn’t work because she couldn’t validate the claim. She is local so she settled on moving herself and her items out but leaving the reservation active so the calendar was blocked. No big deal, I was paid.

    Along the way, she threatened a negative review for my refusal to grant her refund and this is where the issue lies. I want the next person to understand that she’s extremely manipulative. I’m lucky that my physical space wasn’t trashed, but she trashed me mentally (daily messages on the app that I’m a horrible human being, I’m taking advantage of her, I’m a sad excuse for a human) for a few weeks which AirBnB slapped her wrist for but didn’t do anything substantive to stop it. I’d love to just move on but I feel a responsibility to future hosts. I’ve never been a fan of people duking it out over keyboards and lengthy reviews are generally not read (this question is already way too long)…


    • Jasper says:

      Sorry to hear about this experience. I suggest you leave a review in the most objective way possible, i.e. stick to the facts.

  25. michelle says:

    I don’t have a problem leaving a negative review for travellers, but I often host people from a nearby city and currently locals whom I would never say anything negative. These people have been rough and questionable characters and as I live alone with my young teenage daughter with the closest police 45 minutes away I do not feel safe at all and have no guarantee of what kind of retaliation would possibly be used.

    I’ve had a few groups the past 2 weeks because of COVID (visiting terminally ill relatives so they all said) but usually host couples on retreat weekends. I will never host more than 3 people again, it actually costs me more in expenses and cleaning that it’s worth and I found they have been very heavy with doors and windows (I honestly thought they would break the glass).

    To make it worse I originally started with instant book, but then I realised not only was airbnb booking people with no reviews, they also had no id or email or phone which was against my settings. I trusted them and they put me in a dangerous situation.

    I’ve ultimately come to the conclusion that airbnb are only interested in keeping the bit money multi listed real estate properties and find us ‘people who are happy to meet and host travellers from all over the world’ as complete nuisances now whom they no longer need and are a waste of their resources. They will do anything to line their pockets and that usually means keeping the guests content and happy and always right. They no longer need us small menial hosts with all our problems.

    This wonder world of ours is quickly becoming more and more dire and unless Airbnb start treating their hosts differently I feel this will all come back to bite them, if it isn’t already.

  26. Konstantin Terekhin says:

    While you can’t see guest review before writing yours, you can see their rating immediately after they wrote a review. As overall rating of your listings changes right after the review is submitted. Not sure if it works the same way for guests. But It has been useful for me to know the rating.

  27. L. Tucker says:

    I’m not sure if it’s worth leaving a bad review for a renter’s guest who threatened to kick my door in. It was just a one night stay and I accommodated them with an early check in. Upon returning to condo later, the lock wouldn’t let them in and they messaged me. I immediately tried to help them and decided not to waste time on troubleshooting door code and sent them a new one. They still could not get into room and guest called me and threatened to kick door in and wanted full refund and hung up. Called remote door code company to check out function of lock. Everything was fine and they just were impatient and wouldn’t wait for red light to stop flashing before entering number again. Booking guest called and said they got in and did not even apologize for his behavior after I expressed my concern for him and apologized for the inconvenience myself. It really shook me up! I’ve never been spoken to like that. Had my cleaning crew check out room and all was good. Should I just let it go, or warn future hosts?

  28. Danielle says:

    I have been hosting for a year now and for the most part it has gone well. Only one really bad guest ….. they are why I did away with 1 night stays. It just isn’t worth all the work. I started the Airbnb to help pay for my aunts assisted living expenses and do all the cleaning etc myself. I have now changed my listing to have an additional cleaning fee so I can hire someone.

    I have had 3 back to back not so great guest. With every bad apple Ive leaned something to add to the house rules or make changes to try to avoid that situation again. If Ive leaned anything over the past year, its people lie and don’t read the house rules ….. despite the fact that my request auto message states “Please read and agree to house rules before booking”.

    Is it uncommon to not want to allow children?? Maybe I should allow the children and not the parents because ultimately its their responsibility to make the children mind.

    The unauthorized guest and gatherings are driving me nuts. It plainly states in house rules they are not allowed without host approval and there is a security camera in the carport so I have proof of such.

    I struggle with leaving a negative reviews … I wish we could just submit a star rating and leave it at that. How would you word … your children destroyed the game boxes and colored on the sheets with marker. Kitchen was left a mess and despite the rule of “Please don’t allow children to eat, drink or sleep on living room furniture …. there is red icing crumbs all over the house. Oh and the kids moved my landscape rocks all over and someone car lost most of its oil in the driveway (I realize that couldnt be helped but dang).

    Im going to give having someone else clean for a while to see if it helps with the stress but Im about to say the heck with it!!! Respect for others property seems to be a thing of the past.

  29. Mara says:

    Hello everyone!

    Could you please describe the detailed steps for filing a guest review as a host through browser and/or mobile?
    I cannot find a relative article on Airbnb guides…

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