September 24, 2019
incorporate you rental property

Should Your Incorporate Your Rental Property? Pros & Cons

Your occupancy rates are higher than ever and your nightly prices are ideal. You're getting consistently booked by ideal guests who leave raving reviews of your […]
September 24, 2019
airbnb search ranking

Airbnb Search Ranking: The Impact of Airbnb Personalization

In order to improve your Airbnb search ranking, you have to understand Airbnb’s search algorithm. Because a higher Airbnb search ranking translates into more visibility and […]
September 20, 2019

How to Make Money With Airbnb Arbitrage

There are over a million searches on Google for the term “What is rental arbitrage”.  With the coronavirus crisis hitting the short-term rental industry like a […]
September 17, 2019

How to Screen Your Airbnb Guests (+ The 4 Questions You NEED to Ask)

Ever wondered if you should screen Airbnb guests before accepting them? Maybe you've had a bad experience with a guest on Airbnb and are traumatized. Or perhaps […]
September 13, 2019
scaling an airbnb business

The Ultimate Guide to Scaling Your Airbnb Business Without Owning Property

Some people use Airbnb for some extra side cash. After all, that’s how the founders started the company: they noticed hotels were overbooked and they had […]
August 30, 2019
negative airbnb review

How to Write a Negative Review for your Airbnb guests (real examples)

Should you ever write a negative Airbnb review for your guests? Honesty dictates you should, but could it hurt your Airbnb business? No, it doesn't. Find out why.
August 29, 2019
airbnb automation

Airbnb Automation: The Ultimate Guide to Automate Your Airbnb

If you’re running a short-term rental as a professional, it’s normal that you start considering the Airbnb automation options. All other successful business owners outsource or […]
August 27, 2019

Airbnb SEO: How to Improve Your Search Visibility

When it comes to getting more bookings, the most important thing you can do is optimizing your listing the right way using Airbnb SEO.  A properly […]
August 26, 2019
Airbnb Taxes

Airbnb Taxes: Schedule C or Schedule E?

As an Airbnb host, you're pretty busy with taking care of your guests, responding to messages and running your Airbnb listing. Keeping track of financials and […]
August 23, 2019
airbnb pricing tools

Automated Airbnb Pricing Tools: Find The Best Tool

One thing the highest-performing Airbnb hosts share is having an effective and dynamic pricing strategy. Hosts who don’t update their prices regularly based on seasons, trends, […]
August 20, 2019
co-hosting business model

Overcoming Strict Airbnb Regulations with the Co-Hosting Business Model

If you’re hosting on Airbnb, it’s important that you stay up-to-date on all the latest rules and regulations, especially since these laws vary on a city-to-city […]
August 14, 2019
Responding to Airbnb reviews

Real-life Airbnb Review Examples: Responding to Guest Reviews

Airbnb gives their hosts the option to respond to every single Airbnb guest review. You should always take this opportunity, and here's why. If you've been […]

If you manage Airbnb listings remotely, operations can be a real challenge.

When you can’t be there to supervise, how do you maintain quality control? How do you make sure that your cleaners and maintenance workers are meeting expectations?

David Golshan is the entrepreneur and real estate investor behind StayWithDave, a short-term rental business with properties in Los Angeles, Orange County and the Smoky Mountains.

On this episode of Get Paid for Your Pad, Dave asks me questions about the operations of his Airbnb business, describing how hard it is to find contractors he can count on when unexpected issues arise.

I offer advice on managing operations remotely, explaining how to hold cleaners and maintenance workers accountable and incentivize them to do a good job.

Listen in for insight on putting systems in place to prevent operations issues and learn how to hustle to find good team members for your short-term rental business—despite the current labor shortage!

Topics Covered

The ins and outs of Dave’s Airbnb business

  • Listings in LA, Orange County & Smoky Mountains
  • Transition from arbitrage to management model

How to manage operations remotely

  • Hire cleaner or cohost who’s invested in your vision
  • Develop systems to prevent issues

How to hold STR team members accountable

  • Job score card for everyone who works with you
  • Offer financial reward for achieving KPIs

Sample key performance indicators for STR cleaners

  • Airbnb ratings
  • Consistency

Sample KPIs for short-term rental maintenance staff

  • No guest complaints about things not working
  • Show up within certain amount of time

Why it’s crucial to develop KPIs for contractors

  • Align incentives with team members
  • Incentivize to do good job

How to find maintenance workers and cleaners

  • Online platforms may not work in labor shortage
  • Stay in area and build relationships in person

Connect with Dave


StayWithDave on Instagram


Dave on Get Paid for Your Pad EP043

Get Paid for Your Pad: How to Maximize Profit from Your Airbnb Listing by Jasper Ribbers and Huzefa Kapadia

The Risks of Arbitrage on Get Paid for Your Pad EP419

Julie George



STR Legends Mastermind

Legends X 90-Day STR Accelerator



Hostfully [Discount Code PAD]

November 1, 2021

Into the Weeds of the Operations of an Airbnb Business, Part I—with David Golshan (Ep420)

If you manage Airbnb listings remotely, operations can be a real challenge. When you can’t be there to supervise, how do you maintain quality control? How […]
October 29, 2021

How Eric Got Started with Airbnb (Ep419)

  Today, my business partner Eric and I are focused on buying property and building a hospitality brand. We also run a short-term rental mastermind as well […]
October 25, 2021

Affordable Technology for Small Airbnb Hosts—with Henry Bennett (Ep418)

 Short-term rental operators understand that technology helps automate certain aspects of our hosting business, saving time and streamlining our operations. But there are few tools that […]
October 22, 2021

Don’t Start an Airbnb Business, Buy One (Ep417)

  As Airbnb entrepreneurs who help people start and scale their own short-term rental companies, you may be surprised to hear that, right now, we don’t necessarily […]
October 18, 2021

Building an Airbnb Listing That Beats the Competition—with Kati & Brian Greene (Ep416)

  As short-term rental hosts, we ALL want to build a listing that stands out from the competition. And we know that having the right photos is […]
October 15, 2021

The Biggest Opportunity in Short-Term Rentals (Ep415)

  In a recent interview with Skift CEO Rafat Ali, Brian Chesky predicted a near-future revolution in travel. A revolution that presents a big opportunity for short-term […]
October 11, 2021

Delight your guests by delivering the unexpected—with J.T. McKay (Ep414)

If you want your guests to delight YOU with five-star reviews, return visits and referrals, then you need to delight them first by delivering the unexpected. […]
October 4, 2021

How to Set Up a Multilingual Airbnb—with Tracey Northcott (Ep412)

It’s your job as an Airbnb host to understand the struggles your guests might face and set them up for success.  But what if your guests […]
September 27, 2021

Learning lessons from 13 years experience in the STR industry (Ep411)

  Yes, we learn a lot from personal experience. But smart short-term rental hosts also learn from each other. We take advantage of our peers’ and predecessors’ experiences, […]
September 24, 2021

International Travel Ban to US Will Be Lifted in November (Ep410)

  On Monday, September 20, the US government announced that it is lifting its Covid-related ban on international travel starting in November. The new rules allow entry for […]
September 17, 2021

Ideal Operations to Scale Your Airbnb Hosting Business (Ep408)

  You might be surprised to hear that the most downloaded episode of Get Paid for Your Pad so far this year is a show about systems. […]
September 13, 2021

How to Leverage Virtual Assistants to Scale Your Hosting Business—with Kim Herrlein (Ep407)

 Are you still trying to do it all yourself in your short-term rental business? If you’re afraid to be away from your phone even for a […]
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