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EP227: Airbnb Tips from an Austin Superhost

Would you rather teach your Airbnb guests how to use the coffee maker OR have a cup of coffee with them? Connecting with the travelers sharing your home is what Airbnb is all about—and it’s a whole lot more interesting than showing someone how to work your appliances!

Austinite Nathan Rice lost his job in January of 2015. To earn some income while he looked for work, Nathan and his wife Julie listed the spare bedrooms in their home on Airbnb for the SXSW conference. Three years and 400 reviews later, the Rice’s have expanded to four listings and attained Superhost status on the platform.

Today Nathan offers his advice on optimizing the guest experience, explaining how to create a detailed digital house manual that makes you more approachable AND saves time. He shares insight on leveraging your photo gallery to communicate with potential guests and playing up your strengths in the listing description. Listen in for Nathan’s tips around making your guests more comfortable when they are sharing space and borrowing from other industries to up your hospitality game!

Topics Covered

How Nathan got into hosting on Airbnb

  • Lost job in 2015
  • SXSW Festival coming up
  • Listed two spare bedrooms in home

Nathan’s insight on improving the guest experience

  • Borrow from other industries
  • Create detailed house manual
  • Provide video tour, how-to videos
  • Personal interactions with guests

Nathan’s secrets to communicating through your photo gallery

  • Post screenshot of positive guest feedback
  • Use Google Street View screenshot to establish location
  • Screenshot walking directions/distance of nearby attractions

Why Nathan stopped renting spare bedrooms when daughter was born

  • Spare guests hearing baby cry
  • Not worried about daughter’s safety

Nathan’s advice around making guests comfortable sharing your home

  • Communicate when guests will be sharing facilities (i.e.: bathroom)
  • Consider labeling cabinets, switches, etc.

The topics covered in Nathan’s eBook

  • Calculating your earnings
  • Automating listings
  • Making space guest-ready
  • Taking great photos
  • Finding reliable cleaner, handyman
  • Creating digital house manual

Connect with Nathan

Nathan’s Free eBook

Nathan’s Story on the Hostfully Blog

Nathan & Julie’s Airbnb Listings


The Airbnb Story: How Three Ordinary Guys Disrupted an Industry, Made Billions … and Created Plenty of Controversy by Leigh Gallagher

Connect with Jasper

Email: jasper@getpaidforyourpad.com

Twitter: @GetPaidForUrPad

Instagram: @GetPaidForYourPad 

Facebook: www.facebook.com/getpaidforyourpad

Airbnb News Facebook Group

This episode is sponsored by Aviva IQ. Aviva IQ automates messages to your Airbnb guests. It's also free!

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Related Post: HelloHere Review: Improve Your Airbnb Hosting Experience