Alexander van Dijl, hospitality consultant, shares his experiences as an Airbnb host in Utrecht, The Netherlands. Alexander runs a customer service business and has advised many big hotels on how to improve their hospitality standards.
His knowledge is directly implementable by any Airbnb host to improve their business. Alexander has also been on national television to share his thoughts on Airbnb.
Find out more about Alexander on his website, Vraag Alex.
To learn more about customer service, check out his book Mag het ietsje meer zijn? (in Dutch).
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