Today we cover one of the most challenging tasks every business owner faces: creating systems and processes. Systems are extremely important for growing a hosting business. Without systems, you'll be stuck in the day-to-day forever as a Hectic Host.
Click on the video below to watch and listen to this podcast episode:
Topic is systems
What is a system
Why are they important for hosts
What the challenges are and how to solve them
What is a system?
SOP, Checklist, template
Method of solving a repeated business issue in a strategic and effortless way
Goal: End up with a proven, repeatable process that produces the same exact result, every time, regardless of who implements the process.
Why are they important?
Saves you time
Allows you to delegate
Get more consistent results
Makes things easier the next time (use less brainpower)
Empower others to delegate things
Less room for errors
Makes your business attractive for sale
Learning how to build great systems is a VERY VALUABLE personal skill (#1 challenge that business face is systems and hiring, you’d get hired by any company that operates 30+ units, and you could be making 6 figures as an operations manager.
IN FACT: If you are a master at this, email me and I’ll put you on a list because we are going to hire an operations person in the near future
Importance depending on the stage where you are at
Traditional host: Not essential, you’re small enough to operate without a lot of systems, but still a good idea to build them because
Saves you brainpower
Forces you to really go deep on how you want to make decisions
If you ever want to delegate (VA, hire a new cleaner), you won’t need to spend as much time training
Hectic host: Lack of systems is the #1 reason that they feel overwhelmed and get stuck. Somewhere between 5-15 units your life turns into chaos.
Challenges that hosts face
It’s faster to operate from memory than to build a system (hectic host already has no time!!!)
There’s a learning curve, it’s hard to describe something in detail such that it makes sense to other people (our brain works differently, and they don’t have the knowledge and experience that you have!)
How do you organize systems and share them with others
This is why most companies don’t have systems, and this is why often their success is their downfall
This is why developing this skill is SOOOOOO valuable
Type of systems
SOPs (step 1 do this, step 2 do that…)
Action steps and how to apply this in your hosting business
Whenever you have to do something more than once, create a system
How you approve/decline booking requests
How you respond to messages (every question you’ve ever been asked)
How you update your prices / calendar
How you write reviews
Traveling in 2012 forced me to create a system for communication and managing my cleaner
Issues I ran into: I couldn’t respond to booking requests while I was sleeping and I LOST a few bookings
Communicating with my cleaner for last minute bookings
Solution: I hired a VA and documented my process
My cleaner helped me improve my cleaning system
Not just a checklist, also:
How to get access to the home
Where to find the information on who we are hosting
Any special requests
Where to find the cleaning materials
How to stage the unit
How to communicate when done
Then when my cleaner went on holiday, she shared the system with her daughter, and she did just as good as a job. (that blew my mind)
Makes your life as a host easier (EVEN if you just rent out a spare room)
Allows you to grow your hosting business later on
You’ll learn an incredible valuable skill that you can monetize
If you want the actual systems, organized too where they all link up, with already written out processes, templates and checklists, then keep an eye out for the announcement of our new program. We’ve realized that this is a major roadblock for companies, even the ones in our mastermind, so we’ve created what we call a Playbook that has all the systems you need to scale a hosting business to 30+ units.