It’s your job as an Airbnb host to understand the struggles your guests might face and set them up for success.
But what if your guests are international tourists who don’t speak the local language? How can you create a multilingual short-term rental to serve guests from anywhere in the world?
Tracey Northcott is the Founder and Owner of Tokyo Family Stays, a vacation rental property management company based in Tokyo, Japan. Tracey is also the Guest Experience Specialist behind Tracey Northcott Consulting, a firm dedicated to helping other hosts improve their hospitality standards and maximize STR profits.
On this episode of Get Paid for Your Pad, Tracey joins me to discuss how to set up a multilingual Airbnb, describing how she attracts large extended families of inbound tourists to her properties in Tokyo.
Tracey shares her strategies for supporting guests who don’t speak the local language, explaining the benefits of providing infographics and professionally translated information.
Listen in to understand why Google Translate is not good enough and get Tracey’s top tips for anticipating the needs of your international guests!
Tracey’s ideal guest at Tokyo Family Stays
What to think about as the host international guests
How Tracey serves guests who don’t speak the local language
The benefits of providing infographics and translated information
Why Tracey suggests hiring a human translator over free apps
Tracey’s tips for anticipating the needs of international guests
Hostfully [Discount Code PAD]