One of the most challenging aspects of growing a short-term rental property management business is managing host relationships. How do you decide which property owners to work with? How do you build trust with hosts early on? What is the best way to onboard new clients so that they understand your process?
Zac Rushton is the co-owner and Host Relations Specialist at Great Dwellings, a DC-based property management company that helps homeowners maximize their Airbnb and short-term vacation rentals. In his role, Zac has grown the Great Dwellings portfolio from 20 to 80 listings in less than 12 months! Today, he joins me to discuss how he keeps property owners happy, sharing the Great Dwellings onboarding process and addressing how the team builds trust with new clients.
Zac explains the Great Dwellings client selection process, describing how he attracts leads through SEO optimization and what standards a property (and its owner) must meet to be a part of the portfolio. Listen in for Zac’s insight on the functionality of the Wishbox guest experience platform—and learn how to best manage host relationships as you scale a STR business on Airbnb!
The Great Dwellings onboarding process
How Great Dwellings clients have changed over the years
The challenge around customizing processes as you scale
The Great Dwellings client selection process
How Great Dwellings attracts new clients
How Great Dwellings handles properties that are not ready for STR
How Wishbox prevents subpar reviews on Airbnb
The other Wishbox functionalities that Zac likes
What’s on the horizon for Great Dwellings