If you’re thinking about taking your Airbnb business to the next level and evolving to manage multiple listings, there are a number of factors to consider. How do you maintain a human connection with guests while scaling up? How do you choose the right software for syncing your listings across multiple channels? Is it worth it to expand beyond Airbnb if you have to do your own payment processing and background checks?
Jesse DePinto is the co-founder and Managing Partner of Frontdesk, a property management company based in Milwaukee, Wisconsin. Frontdesk focuses on accommodating the business traveler, providing corporate housing rental properties in urban areas. Lifelong travelers themselves, the Frontdesk team seeks to provide a seamless guest experience complete with 24/7 communication and a personal touch in every unit.
Today Jesse explains how his background in hospitality tech led to starting Frontdesk. He offers his take on establishing multiple host accounts and setting expectations for your guests as a property management company. Jesse discusses the advantages of Airbnb over other channels that don’t handle payment processing or background checks and the two different kinds of property management systems available to hosts with multiple listings. Listen in for Jesse’s advice on keeping your humanity as you scale and choosing your niche.
Jesse’s introduction to Airbnb
Why Frontdesk chose Milwaukee, Charlotte and Indianapolis
Jesse’s take on multiple host accounts
Jesse’s insight on booking as a management company
Jesse’s advice around adding co-hosts
The challenges around listing on multiple platforms
The fundamentals of property management systems
Jesse’s tips on managing multiple listings
This episode is sponsored by Aviva IQ. Aviva IQ automates messages to your Airbnb guests. It's also free!