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How to manage regulatory STR limitations (Ep564)

In this episode of “Get Paid for Your Pad,” I had an insightful conversation with Garrett Ham from Weekender Management, a property management company specializing in short-term rentals. We delved into the intricacies of operating short-term rentals, navigating the permit and licensing processes, and scaling a business in the industry.

Garrett shared valuable insights into the permit and licensing requirements in Fayetteville and Bella Vista. He highlighted the importance of understanding local regulations and compliance with safety standards, such as fire extinguishers, smoke detectors, and furnace inspections. He emphasized the need for specific insurance coverage for short-term rentals and cautioned against relying solely on homeowners or landlord insurance.

One of the significant challenges Garrett mentioned was the transition from managing a smaller portfolio to scaling up to 50 units. Finding reliable employees or contractors and delegating tasks became crucial. He emphasized the importance of trusting others to handle various aspects of the operation and implementing a robust hiring system. Garrett found relief by hiring a virtual assistant to handle guest communications, allowing them to focus on essential tasks and maintain quality service.

We also discussed the importance of client fit and selecting properties that align with their business model. Garrett highlighted the need to establish clear expectations with clients from the beginning and the willingness to recommend a better-suited property management company if necessary.

Looking to the future, Garrett shared his goal of expanding to around 75 units while maintaining the same level of quality service. He stressed the significance of having a scalable system in place before further growth to ensure consistent service delivery.

Overall, this conversation shed light on the challenges and opportunities in the short-term rental industry. Garrett's experiences and insights provided valuable lessons for property managers looking to navigate the permit process, scale their business, and prioritize client satisfaction. Check out Weekender Management for more information.

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Click here to listen on Apple Podcasts.

Read The Script Here

Jasper Ribbers:
What's up everybody. Welcome back to Get Paid for Your Pad. Today I have a special guest, Mr. Garrett Hamm. He's the CEO of Weekender Management. He's managing about 50 properties or so in Arkansas, and he's also a lawyer. So we're going to be talking about how to navigate regulations and, you know, regulatory limitations that are being put into place in a lot of places right now. Gared actually helps his clients to navigate those limitations. So excited to dive into this. Gared, welcome to the show.

Garrett Ham:
Thanks, Jasper. I appreciate your having me.

Jasper Ribbers:
Yeah, absolutely. Can you give us a quick background? You just mentioned you've only been doing the Airbnb thing for about two years, but you're up to 50 properties, which is pretty fast growth. So yeah, give us a story. How did you get into it, and what's your experience been so far?

Garrett Ham:
Yeah, sure. So I kind of fell backwards into short-term rentals. It was kind of an accident. I had started after law school. I worked for Walmart in their real estate department, their world headquarters, which is up here in Bentonville, Arkansas, which is where I live. I did that for three years and got a lot of experience in real estate. And then when I joined the military, what I did was when I moved each time, I would buy a new house and then I would hold on to the house. and rent it out. And because of the VA loans, I was able to do that with no down payment, it was very easy. When it came time that I had built up enough equity, we were looking to move home, I built up enough equity to be able to buy a place. The market here has gotten so hot because of various business interests here, Walmart here, like I said, and the Walton Foundation and the Walton families poured a lot of money into this area to attract people. And I could not find any home. that would cash flow for a rental. I was looking to buy here, and I just happened to stumble upon a house where the owner was doing midterms. So she was doing like 30 day stays, mostly targeted towards, there's a very renowned pain specialist up here, so a lot of people would fly in for medical needs, and she was doing very well. And so when I bought the property from her my goal is to keep that going and I just put it up on Airbnb And it kind of went from there. It started doing very well My sister had just sold a company. She had oh she had started and founded a company for Glamping which they would go to people's houses or wherever they want set up these very fancy tents with very to provide that kind of You know pseudo outdoorsy experience for people who kind of like the idea of camping. They just don't actually want to camp. And she had sold that off. She had done very well. And I asked her to come help me manage it. Cause at the time I was living in Connecticut and people started asking for help and our management company just kind of, kind of took off from there.

Jasper Ribbers:
So funny how most people who run management companies actually got into this space by accident. It's really funny. There's

Garrett Ham:
Yeah.

Jasper Ribbers:
very few people who one day woke up and said, hey, I'm gonna grow like a short-term rental management company and I'm gonna start today. Right, it's always like, oh, you know, I just randomly got into it and it's, yeah, it's just so interesting to see that. So. So you basically in two years, you scaled up to 50 units and that was all like mostly word of mouth.

Garrett Ham:
I think so. So I think our biggest jump happened when I had, I built our website and before we had, when we first started, we had a website, but it was one of those, you know, wicks or something that's very simple. I built a website that was more interactive, that could hopefully create a sales funnel to kind of guide potential clients to see if they wanted to book with us. And at about the same time, we started running Google ads. I spent about a month. going through some Google Ads training, try to figure it out, do it myself. And I guess the plan is lined up. We got a lot of calls from that campaign to the point where we had to turn it off. And I think once we hit about 20 properties, it became word of mouth. So right now we get almost all of our new clients from word of mouth, from other clients, referring people to us.

Jasper Ribbers:
Yeah, and I had a look at your website. Um, I think you did a great job on that. And that's something that, uh, people often ask is like, you know, how do I, how do I get like a good direct booking website that also promotes, you know, my services? Um, I mean, your website, I guess is, it's also a, uh, it serves two purposes, right? People can book direct and people can learn about your, your services as well. Correct.

Garrett Ham:
That's right. So the main domain, which is Weekender Management, is for our services. And then we have the subdomains. We have book.weekendermanagement, which is direct booking, and then blog.weekendermanagement, where we put our educational material.

Jasper Ribbers:
Yeah, and you know, your website is great. I mentioned to you before we started recording, what was that? And I was surprised to hear that you built it yourself, because it looks really good. What's that tool that you use to build this website?

Garrett Ham:
So I used Bubble. So it's become relatively popular. It's this no code solution that allows you to build much more complicated websites than, like, WordPress or things like that. I'd encourage anybody to take a look at it. It's still, you know, there's still a pretty big learning curve, but nothing like coding. I got a little bit of coding background, but it would have taken me. a lot longer to build a website that we did without this tool.

Jasper Ribbers:
Right. Yeah. So for the people who are interested in, uh, who are, who kind of enjoy, you know, figuring new things out and building their own website bubble.io is the, is the domain. And if you want to take a look at, um, Garrett's website, it's a weekender management.com. So Definitely a great example of a really good website. So

Garrett Ham:
No, thank you.

Jasper Ribbers:
let's dive into the regulatory stuff. So I think you're in five markets in Arkansas. Is that correct?

Garrett Ham:
Yes, so the way Northwest Arkansas is set up, there are five major markets. You have Fayetteville, Springdale, Bentonville, Rogers, and Bella Vista. Fayetteville has the University of Arkansas, it's a big SEC school, large research institution. And then Springdale is near there, and then a little bit north you have the Bentonville, Rogers, and Bella Vista area, which seems to really revolve around Walmart. which means not only is Walmart there and Sam's Club, but all the vendors, Fortune, 100 companies associated with Walmart have significant presence here as well. So it's a little bit different feel from both. So we kind of, you know, and Guest Avatar is a little bit differently depending on where you are. But on top of that, the Walton family who own Walmart, the majority stake, I believe. They've poured a lot of money in building these bike trails here. So Bidville's been named the mountain bike in the capital of the world in some publications. I think George W. Bush comes here occasionally to ride. So that attracts a huge number of guests. So it's kind of a, it's a very unique, there's five different markets, but each of them kind of have their own. attraction their own draw.

Jasper Ribbers:
Right. And what are the regulatory landscape in those markets?

Garrett Ham:
So Fayetteville and Bella Vista both have regulations in place to restrict operations of short-term rentals. At the time, none of the other cities do, although there's rumblings about it starting to happen. But I think two years ago, Fayetteville implemented theirs and their process is a bit… you know a bit complicated. It's a two-step process. First you have to get a conditional use permit which requires submitting an application and then going before the planning commission to get approval to run a short-term rental. And then after that you have to apply for the license separately. Bella Vista just enacted their own laws. It's really kind of difficult to see how that one's going to play out. The way it's written, you apply for a license and they do an inspection of your home. You have to get your septic tank inspected. Most of the homes in Bella Vista are on septic. But there's a lawsuit pending now trying to have it enjoined. So we're waiting to see what happens with that while at the same time preparing for the possibility that it will stay in place.

Jasper Ribbers:
Can you explain what a conditional use permit is?

Garrett Ham:
It is typically, it doesn't typically, the way it's done here, it doesn't typically involve things like short term rentals. But they've kind of sandwiched this in here. So it's going before the Planning Commission to request permission to use a property for a purpose that's not exactly in line with the way it was sold. So it's not really the same as a variance request. It's kind of a use variance request. So I have a residential property, it's zoned residential. Fayetteville said short-term rentals are not residential use in a way. So you have to get permission from the Planning Commission, who's in charge of zoning regulations. You have to get their permission to use it for this purpose. which is outside the intended purposes for that zone.

Jasper Ribbers:
Got it. And so even if, let's say I own a home in the fire field, like even if I owned a home, I still would need that conditional use permit. And I would need a shorter rental license on top of that for me to rent it out in Airbnb.

Garrett Ham:
That's right. So, you know, it's one of those things, and you kind of see it kind of throughout the country, is if you want to rent your home for 29 days, you need a license. If you want to rent your home for 30 days, that's a long-term rental, and you don't have to worry about any of that. So that's kind of the bright line. It doesn't matter if you own it. If you want to use it as a short-term rental, you've got to go through this process. If you're actually living in the home, it's a little easier. You don't have to get the conditional use permit. You only have to get the license. Uh, but that's few, you know, few and far between most people who the, the old idea of, you know, renting out air mattresses, the way Airbnb started. People don't really do that anymore. Um, once in a while you'll see someone who wants to run a room, but it's pretty rare.

Jasper Ribbers:
Yeah. So when it comes to applying for the CUP and the license, like what does that process involve?

Garrett Ham:
So in Fayetteville, which is the more developed one, there's an application on the website that shows all the information that you need to submit. You need to submit a detailed memo explaining the nature of your property, what you intend to do with it, information such as what kind of parking do you have available, what kind of lighting, what's your plan for trash, what are potential impacts to… neighbors and then they want you to submit a bunch of additional documentation such as proof of ownership of the home and it's hard for me to imagine that there are people out there going through this process for a home they don't own. That's a lot of work as a fraudster but I guess it's possible. So you've got to prove your ownership. If you do it like we do, if we do it on behalf of someone else, we have to get a written statement from the owner. giving us permission to act on their behalf, we got to submit site plans. It's a very, you know, the application process is very detailed. After that, what ends up happening is a city planner will be assigned to your case. They'll review it. They'll make a, then they'll schedule you for a planning commission hearing. Once you're scheduled, you have to mail out notices to every neighbor within 250 feet of your property. letting them know when the Planning Commission meeting is going to happen so that they can show up and speak against it or for it, I guess. If they want to, you also have to post a sign and then you go through to the Planning Commission and they give it, you know, thumbs up or thumbs down. The guidance that is given for what they can approve and what they can't is pretty wide open. So they have pretty wide discretion of whether or not they want to branch your your permit or not.

Jasper Ribbers:
So I want to go into like what can we do? Imagine like someone's listening and going through this, planning to go through this process. Like what can you do to kind of maximize the chance that it will get approved? I guess, you know, throwing a party, inviting all your neighbors and making friends with them and maybe inviting the city planners too is a good first step, it sounds like.

Garrett Ham:
Yeah, well, I don't know about getting in with the city planners, but if you do have a good relationship with your neighbors, it's helpful. Because a lot of times what you're seeing is people hear stories about parties and the various activities going on at Airbnbs, and they're scared of it coming into their neighborhood. And to be fair, a lot of those concerns are unfounded, but there are bad actors out there, I don't think. anyone's going to deny that you hear people becoming the Airbnb equivalent of slumlords. But the vast majority of them aren't like that. And what we have done in the past is introduce ourselves to the neighbors and tell them, hey, look, it's very important for us that we are going to be good neighbors. Here's our contact information. If any guest gets out of control. or you have any kind of issues with the guests, you call us and let us know, we will take care of it, we'll shut it down. Things like installing noise monitors and taking precautions like that to ensure, and then having a guest screening process. We use auto host for that, which we found to be pretty effective. Just to kind of demonstrate that you're gonna be a good neighbor. And on top of that, there are benefits to short-term rentals for the neighborhood that I think… need to be pointed out to people. One of them being, if you're serious about being a short-term rental host, your property has to be pristine all the time. And most of the time, for most of the actors, most of the people who are operating in that space, if you go down the street, their home is usually gonna be the best kept. Because if it's not, people are gonna leave you bad reviews. You're not gonna last very long. And so trying to build that relationship, I mean, you're probably not gonna be good friends with the neighbors, but at least if you make an effort to show them that, you know, we're here not only to bring a benefit to ourselves and our clients, but we wanna bring a benefit to the neighborhood as well. Our people are not gonna park on the street, they're not gonna have parties, and the lawn's not gonna grow up to your knees. That goes a long way to keeping the public comments. from coming in that are opposed. Now, I've seen the Planning Commission deny permits even without public comment. So it's not a guarantee, but it definitely helps if nobody shows up to passionately argue against the granting of the permit.

Jasper Ribbers:
Right. What are some other things that people can do to kind of maximize their chances? I guess you mentioned like the noise monitors, kind of like expressing like what you're going to be doing to keep the neighborhood safe, to keep the guests from parties and things like that. Is that what you would also put in the documentation on the application for the CUP?

Garrett Ham:
Yes, so we put that information in there. We intend that we're not going to let them park on the street. We are not going. And that's a big deal in this area, with some exception. It's not like New York, where if you can find a parking spot, a lot of them are on the streets. People hate that. So they're not going to park on the streets. They're not going to have parties. They're not going to create an environment where they're out and screaming profanities and you're raising your kids and that kind of thing. feel like their neighborhood is not safe anymore, or at least not a pleasant place to be. So that is a big part of what we do, is just we try to do that with the neighbors and then we put that in the application. You try to get out ahead to assuage the planning commission's concerns. Now, of course, you have to follow through. But that's the big part, is saying, if you can show that you have made some effort. that you're making an effort to be a good neighbor, I think that goes a long way with the commissions. And I think that's the case in Fayetteville, but I think that would probably be universally applicable no matter where you are.

Jasper Ribbers:
Yeah, so anything else that you could do to have a better chance at getting improved?

Garrett Ham:
Well, I would argue having somebody who knows what they're doing, helping you through. That's obviously a service we offer. I am an attorney and I've got government work experience in addition to private practice experience. So, kind of navigating that bureaucracy, someone to help you through that is helpful. It doesn't mean you can't do it on your own. A lot of these systems are set up to try to help people do it on their own, but it's like anything else. when you're dealing with things, having some experienced help can go a long way. So I recommend, you know, you can hire an attorney. Some people do that. So I am an attorney, but the amount of legal work that I'm actually able to do through this business is limited by various ethical rules. The application process is kind of a… kind of can kind of go either way so we feel good doing that but what we're trying to do now is what we're not trying to do we're in the process I'm in the process of opening up a standalone law firm because through a law firm I can give more legal and do more legal type work than I can through through the through the management company but all that's to say is if you can't go wrong most of the time if you hire a good management company who knows how to do this process or if you hire an attorney because there are attorneys in most areas I think who will just do the process for you.

Jasper Ribbers:
Right. And does it matter if you hire a local attorney or somebody in a different state? Is it, are there, this process, is it very like location specific? Is it better to hire a local person or does it not really matter?

Garrett Ham:
I think it's well, there's a couple of reasons to hire a local person. One of them being an attorney has to be licensed in a particular state. So I can't practice law in Missouri, I can't practice law in Texas. I'm licensed in Arkansas. So if someone in Texas needs to get something done and they want to hire an attorney, you know, you need to hire a Texas attorney. The other thing is the quirks of the system will differ from municipality to municipality. Fayetteville, for example, has limitations to short-term rentals. They can only account for two percent of housing stock, but various, Bella Vista has actually just set a 600 cap. They're going to have 600 short-term rental licenses and that's it. So it's going to vary from municipality to municipality based on what that particular city council thinks is appropriate.

Jasper Ribbers:
Do you feel like your ability to help your clients, your owners through this process, is it a big selling point for you to manage

Garrett Ham:
You

Jasper Ribbers:
their

Garrett Ham:
know,

Jasper Ribbers:
properties?

Garrett Ham:
I think so. I mean, I think that being able to get through that process, because if you're just starting out in it and you see this amount in the paperwork, you've got to get done. And it's a little overwhelming. So to be able to come to us and we'll take care of it from day one, we'll work you through the process, and you really don't have to worry about it. Our owners don't have to do anything. I think the most I've ever had to get an owner to do was send me the copy of their insurance because they have to submit that, and occasionally a site plan. But that's it, I take care of it. I go to these planning commission meetings which are very, very long, and they don't have to go to that. So I think that's a selling point, to have that comfort of being able to go do the whole process through, and at the same time, because of the way the regulations are written. While we're working this process, we're also able to manage their property as a 30 plus day rental. So until we get the license, they're still in a position to be able to make some income because it can be a 60 to 120 day process.

Jasper Ribbers:
Right. And so you were saying that you can perform these services under your free or short-term rental company. So other people that if you, so if I own a, you know, like a short-term rental management company, like I could be offering that service to my clients as well. I don't have to be a lawyer. I don't have to be licensed.

Garrett Ham:
No, no, it's going to depend on your state. Um, but, you know, I'm a licensed real estate broker as well. And, uh, just my understanding of the way that the regulations are written, this, I can, I can apply for, uh, zoning permits, uh, for, for people. Uh, once you get beyond that, it gets into the practice of the law. And that's why I have to do it through another entity, uh, because this is real real estate focus and this is kind of. a common part of managing real estate, not necessarily just in short-term rentals. We are able to offer that through there. And I believe I would want to always advise people to talk to their own attorney to interpret their

Jasper Ribbers:
Yeah. Yeah.

Garrett Ham:
statutes and their ethical rules in the area. But I would think other property managers, if they feel comfortable doing it and they have experience in it, they could offer that service depending on the local laws.

Jasper Ribbers:
Right. Or you could find somebody to partner with, right, to offer that service. Because I could totally see how having to go through this process, I went through a different process, but also involving a lot of paperwork and a lot of stuff, which is to get my work visa for the United States. Oh man, there's no way I was gonna do that by myself. Like just looking

Garrett Ham:
Mm.

Jasper Ribbers:
at all the forms and like, there's no way I would go through the process by myself. If it didn't have my lawyer, it would have been like a no go.

Garrett Ham:
Yeah, yeah, that's a smart decision I think

Jasper Ribbers:
Um, let's see. So we talked about the CUP. What about the, the licensing? Is that, is that also like a long process? And you mentioned there's a cap, uh, right of, of 2%. Um, what's, what's the process like to get the license?

Garrett Ham:
Well, in Fayetteville, the CAF is going to be enforced on the permit side. So once you get the permit, you're set as far as your ability to operate the house. The process to get the license, again, is more paperwork. You have to submit insurance and you have to show that the insurance covers, you know, short-term rentals. A lot of people don't know that. First off, a lot of people don't know that homeowners insurance won't cover you. It doesn't. If you got it, you can't be just using your homeowners insurance. That's going to be a problem. Something happens. But a lot of people also don't know that if they have landlord insurance, a lot of landlord insurance policies will not cover operating a short-term rental without a special rider. So the city demands that you submit the insurance that specifically says that this covers short-term rentals. Then there's a safety inspection. The city has a list of things you have to pass. We found Fayetteville's requirement to be very reasonable. You know, you got to have a… fire extinguisher and smoke detectors, and that you have to have a record of the furnace having been inspected within the last year. I mean, there's some more stuff, but those are kind of the big ones that stand out. Just basic safety stuff. And then once you pass that, you're pretty much done. You just submit all the paperwork and wait for the city to come back and give you the green light. So once you get the permit, you're in the clear, unless your house is a… You know, if the inspector comes in and your roof is caving in, you're not going to pass. But, you know, other

Jasper Ribbers:
hehe

Garrett Ham:
than that, once you get the permit, you're probably going to get the license. Now, Bella Vista is a little different. There's been some controversy here because, you know, city inspectors have come in and demanded things that are, in my view, unreasonable. Moving, you know, telling them that their windows are too high off the ground. They got to move their windows. they need to rebuild their deck because of some support issues when they were built up to code at the time. Those reports seem a little over the top. I've heard several people tell me, but I haven't verified that they're actually true. But if they are, at that point, the question then becomes, are you going to make these changes? Or is it cheaper? and maybe wiser to maybe get an attorney involved and file a lawsuit against the city for what you may think are unreasonable requests. And that's kind of where we are in Bell and Vista right now trying to see what's going on with that. But Fayetteville, it's been pretty straightforward.

Jasper Ribbers:
Right. Awesome. Well, before we wrap this up, I wanted to touch on one other topic. I know you're around the 50 unit mark now. You just went through our Legends X program. You literally just finished it last week, I think it was, right?

Garrett Ham:
That's right.

Jasper Ribbers:
I'm curious to know, what's the biggest challenge that you've encountered? going from, let's say like 10, 15 to like 50 units.

Garrett Ham:
Um, I think finding, uh, help in a way, employees or contractors, uh, you know, that are able to perform up to the standards that you have and the ability to let go of things and trust other people, uh, to do it. I think the biggest challenge there is it was just me and my business partner. But we have cleaners and we have some managers that help us with our cleaners. But. You know, she has a background in hospitality and customer service from her prior business. I've got a legal background and a real estate background and I've had some accounting. So trying to have us be able to encompass the whole operation on our own has been difficult, particularly when you get up to 50 units. It's hard to answer all the guest communications. do all the bookkeeping and do the legal work and deal with the maintenance issues. So that's been the biggest challenge for us. I think the Legends X helped us a lot kind of figuring out how to put a good hiring system in place. And even something as simple as hiring a virtual assistant. We hired a virtual assistant through Virtual StaffBinder during the program. And just having somebody who can answer the guest questions has been a huge relief. So we're in the process of hiring more. virtual systems as we're also looking to see if maybe we need to bring someone to run the operations locally. So I think that's been our biggest challenge. You can't manage a company at 50 the same way you can manage it, you

Jasper Ribbers:
Mm.

Garrett Ham:
know, at 10.

Jasper Ribbers:
Yeah, yeah, that makes a little sense. What's her what's her goal in the next few years with your company?

Garrett Ham:
I would like for us to expand a little bit and I don't know that I have, this is something that we kind of talked about in our Legends X program, our goal is to get to 75 by the end of the year. We still have that goal but now we've modified it a little bit to get to the right 75 because when you're first starting out you're really saying yes to anything because you just want to get your name out there, you want to build a reputation. Now that we've kind of grown, we want to make sure that the properties that we're taking on are a good fit for what we offer and that the owners of these properties that we're taking on are a good fit for us. You know, I know a lot of people have issues with some of their clients. That's a common complaint here. You know, some clients are difficult to deal with. And I think that is true. But I think a lot of times, not so much that the client's difficult, it's just not a good fit. So,

Jasper Ribbers:
Mm-hmm.

Garrett Ham:
being able to have that conversation, we've had that conversation a few times with hey, we're not a good fit for you, you don't seem happy, or you don't like the way we do things, so let's help you find a company that is a good fit. People, we do things one way, people do things another way. So if we get a client who's happy with somebody else, that's what we try to do. Obviously, though, we're being a little bit more careful on the front end to be able to identify who's a good fit, so we don't have to have those conversations later, and so that they're happy from. from the beginning. And I think that's been a big adjustment for us here lately. So as far as goals, we'd like to be to around 75 by the end of the year. We are always getting calls, we're always growing. But what we've always said is if we're getting to a point where we're not able to provide the same kind of quality to all of our clients, then we pause until we can get a system in place where we can. And I think we've got the system in place now to grow to that level and probably beyond that. in the next couple of years.

Jasper Ribbers:
Awesome. Sweet. Well, I appreciate you sharing your wisdom here. Where can people find you if they're interested in

Garrett Ham:
Up.

Jasper Ribbers:
your services or maybe staying in one of your units?

Garrett Ham:
Yeah, so if you just want to know a little bit more about our company, we're at www.weekendermanagement.com. If you want to book with us, you can do it from that homepage. There's a link at the top that says Book a Stay with us. Or you can go directly to our booking website, which is www.book.weekendermanagement.com. And if you just want to read some of the articles that we write to kind of just give advice, that's at www.blog.weekendermanagement.com.

Jasper Ribbers:
Right on, right on. Awesome, so weekendermanagement.com is where you can find Garrett's company and all the info. Last question, like how did you come up with that name, Weekender Management?

Garrett Ham:
Well, it's kind of a leftover from a strategy, our initial strategy that we no longer employ, but what we ended up doing when we first started out, the people who were really coming to us were people who wanted to be part-time hosts. So they would vacate their properties, mostly on the weekends, in order to make a little bit of money. So I guess my partner and I were talking, had a conversation, we were saying, we're wanting to serve these weekender hosts. And that's where the name came from. We don't really operate like that anymore. That's not a very sustainable business model, but it got

Jasper Ribbers:
I'm

Garrett Ham:
us

Jasper Ribbers:
fine.

Garrett Ham:
started. And we kind of liked the name. We kind of liked the idea that somebody can be an investor and not have a whole lot of involvement or have to put a lot of labor into the investment and still make a lot of money through our services without having to put through the effort. So we kept the name.

Jasper Ribbers:
Got it. I was curious, because I was thinking, it sounds like a management company that manages only the weekends. That makes a little sense then. Cool.

Garrett Ham:
Hehehe

Jasper Ribbers:
Well, thanks, Garrett. Appreciate it. I'm sure we'll see each other soon. And for the listeners, thanks for listening. And we'll be back soon with another episode. See you then.

Garrett Ham:
Thank you, Jasper.

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