There is no shortage of Airbnb horror stories in the news. Accounts of hidden cameras, racial discrimination, and guests who’ve been scammed through the home-sharing platform seem to make headlines on a regular basis. The question is, what can we learn from these negative experiences?
Jasper is joined by Margot Lee Schmorak, Co-founder and CEO of Hostfully, to discuss Asher Fergusson’s recent blog post, ‘Is Airbnb Safe?’ They explain the four major causes of negative short-term rental experiences outlined in the post and offer advice around what hosts can glean from Asher’s analysis of 1,021 Airbnb horror stories.
Margot and Jasper also cover the suggestions made by travel bloggers concerning finding the best Airbnb listings. They speak to the importance of accurately representing the experience, responding professionally to negative reviews, and documenting anything out of the ordinary. Margot and Jasper also touch on an article in the Irish Times about the popularity of Airbnb in the country—and Europe at large. Listen in for insight on how to ensure that your guests have a positive experience, no matter where they’re from!
Article #1: It’s Official: Irish People Love Using Airbnb
Article #2: asherfergusson.com/airbnb/
This episode is sponsored by Aviva IQ. Aviva IQ automates messages to your Airbnb guests. It's also free!