August 19, 2021

Ultimate Guide to Providing Broadband Internet in Your Airbnb Property

Airbnb has been a revolution for the hospitality industry. With regular homeowners able to list properties for temporary lets, the platform has been a boom with modern […]
August 4, 2021

From Hectic Host to Millionaire Manager

Airbnb hosts pay attention...there's a brand new online event coming up called From Hectic Host to Millionaire Manager. This FREE event will take place on Thursday August […]
February 3, 2021

Work in Paradise: Airbnb Trends Towards Remote Workers in 2021

It's no secret that remote work has increased dramatically this year. This has caused one of the biggest Airbnb trends of the year – catering to […]
January 27, 2021

How To Setup Your Digital Airbnb Guidebook In 2021

Guests have more questions now than ever.  If you've traveled recently, you've probably had a few questions yourself. You're wondering if the Google hours at the […]
January 20, 2021

9 Lessons To Help You Grow Your Airbnb Business in 2021

2020 was a roller coaster ride for short-term rental hosts. So, what did Airbnb hosts that stuck it out learn in 2020? And how can we […]
January 6, 2021

Prevent House Parties at Your Airbnb: Tips for 2021

With all the social restrictions in place right now, people are itching for ways to let go.   If you’re an Airbnb host, a house full […]
December 30, 2020

How to Make Your Airbnb Pet Friendly and Increase Revenue up to 25%

Have you considered making your Airbnb pet friendly? Many people are traveling closer to home with new restrictions. This means they are bringing the whole family, […]
December 22, 2020

Airbnb Demand Drivers Every Host Should Know in 2021

Keep the same price on your short-term rental every day? Knowing these 3 Airbnb Demand Drivers could increase your revenue by 40% or more. Seriously.  Back […]
December 16, 2020

Cohosting on Airbnb: Lessons From a Legend

A lot of people ask me about how to get started cohosting on Airbnb.   So, on this week’s episode of Get Paid For Your Pad, […]
December 10, 2020

Investing in Short Term Rentals : Lessons From a Legend

I’ve been getting a ton of questions from you guys about investing in short term rentals,  and how to start growing your business.  So,  this month […]
November 15, 2020

7 Profitable Ways To Grow Your Direct Booking Website

Author: Keiran Griffiths | CMO Lifty Life Vacation Rentals Many short term rental operators are looking to improve their online visibility, rely less on the large […]
August 31, 2020

The New Traveler Persona: How to Stay Relevant to Your Target Market in 2020

The past few months mark an inflection point for the short-term rental industry. The world has changed, and so have traveler behaviors and expectations. There’s a new […]

If you want your guests to delight YOU with five-star reviews, return visits and referrals, then you need to delight them first by delivering the unexpected.

But what, exactly, does that look like? How can Airbnb hosts WOW their guests in every step of the short-term rental journey?

J.T. McKay is the author of Airbnb on Autopilot: Save Time and Boost Profits for Your Vacation Rental. J.T. has been investing in real estate for over 25 years, and he currently operates 10 vacation rental units in Gatlinburg and Pigeon Forge, Tennessee.

On this episode of Get Paid for Your Pad, J.T. joins me to discuss how to delight your Airbnb guests by delivering the unexpected, beginning with becoming a story-seller in your listing.

J.T. offers advice on building a personal connection through your house manual and automating guest messaging with authenticity.

Listen in for J.T.’s insight on WOW-ing your guests during their stay with selfie props, QR codes and V.I.G. (Very Important Guest) discounts to local restaurants and attractions!

Topics Covered

What makes Gatlinburg/Pigeon Forge a popular STR market

  • ‘Vegas for families’ (amusement parks, dinner theatre, etc.)
  • Attracts outdoor enthusiasts for hiking and fishing

How to delight prospective guests with your Airbnb listing

  • Become story-seller and make future guest hero
  • Shows respect for space, attracts idea guest

How to delight your guests through your house manual

  • Include information about YOU to build personal connection
  • Infuse with personality and fun, pay attention to design 
  • Share restaurant recommendations and area info 
  • Shoot short how-to videos (e.g.: electronic lock, thermostat)

How to automate guest messaging with authenticity

  • Send first morning check-in message
  • Use customization tags (include guest name)
  • Consider recording custom welcome videos

J.T.’s tips for delighting your guests once they’re in your unit

  • Provide basket of selfie props, incentivize sharing on social
  • Leverage QR codes for connecting with info quickly
  • Offer USB charging outlets and Bluetooth speakers
  • Share V.I.G. discounts to local restaurants and attractions
  • Give away free swag (i.e.: mugs, pens, cookbook PDF)

Connect with J.T.

J.T.’s Website 

Airbnb on Autopilot: Save Time and Boost Profits for Your Vacation Rental by J. T. McKay 




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October 11, 2021

Delight your guests by delivering the unexpected—with J.T. McKay (Ep414)

If you want your guests to delight YOU with five-star reviews, return visits and referrals, then you need to delight them first by delivering the unexpected. […]