August 19, 2021
ultimate_guide_providing_broadband_internet_in_your_airbnb_property

Ultimate Guide to Providing Broadband Internet in Your Airbnb Property

Airbnb has been a revolution for the hospitality industry. With regular homeowners able to list properties for temporary lets, the platform has been a boom with modern […]
August 4, 2021
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From Hectic Host to Millionaire Manager

Airbnb hosts pay attention...there's a brand new online event coming up called From Hectic Host to Millionaire Manager. This FREE event will take place on Thursday August […]
February 3, 2021

Work in Paradise: Airbnb Trends Towards Remote Workers in 2021

It's no secret that remote work has increased dramatically this year. This has caused one of the biggest Airbnb trends of the year – catering to […]
January 27, 2021

How To Setup Your Digital Airbnb Guidebook In 2021

Guests have more questions now than ever.  If you've traveled recently, you've probably had a few questions yourself. You're wondering if the Google hours at the […]
January 20, 2021

9 Lessons To Help You Grow Your Airbnb Business in 2021

2020 was a roller coaster ride for short-term rental hosts. So, what did Airbnb hosts that stuck it out learn in 2020? And how can we […]
January 6, 2021

Prevent House Parties at Your Airbnb: Tips for 2021

With all the social restrictions in place right now, people are itching for ways to let go.   If you’re an Airbnb host, a house full […]
December 30, 2020

How to Make Your Airbnb Pet Friendly and Increase Revenue up to 25%

Have you considered making your Airbnb pet friendly? Many people are traveling closer to home with new restrictions. This means they are bringing the whole family, […]
December 22, 2020

Airbnb Demand Drivers Every Host Should Know in 2021

Keep the same price on your short-term rental every day? Knowing these 3 Airbnb Demand Drivers could increase your revenue by 40% or more. Seriously.  Back […]
December 16, 2020

Cohosting on Airbnb: Lessons From a Legend

A lot of people ask me about how to get started cohosting on Airbnb.   So, on this week’s episode of Get Paid For Your Pad, […]
December 10, 2020

Investing in Short Term Rentals : Lessons From a Legend

I’ve been getting a ton of questions from you guys about investing in short term rentals,  and how to start growing your business.  So,  this month […]
November 15, 2020

7 Profitable Ways To Grow Your Direct Booking Website

Author: Keiran Griffiths | CMO Lifty Life Vacation Rentals Many short term rental operators are looking to improve their online visibility, rely less on the large […]
August 31, 2020

The New Traveler Persona: How to Stay Relevant to Your Target Market in 2020

The past few months mark an inflection point for the short-term rental industry. The world has changed, and so have traveler behaviors and expectations. There’s a new […]


Are you still trying to do it all yourself in your short-term rental business? If you’re afraid to be away from your phone even for a few minutes or worried that you forgot to follow up with a guest, it’s time to consider hiring a virtual assistant or two—before you burn out!

So, what do you need to know about hiring VAs? How can they help you scale your STR hosting business?

Kim Herrlein is the founder of Purveyors of Leisure, a short-term rental management company headquartered in the Coachella Valley of California. Kim’s team focuses on large group travel, combining the comfort of a vacation rental with the luxury of resort-style concierge services.

On this episode of Get Paid for Your Pad, Kim joins me to explain how hiring virtual assistants has been a game changer for her Airbnb business, describing what her VA team does and how she trained them. 

We discuss the common misconceptions around hiring Filipino VAs, and Kim describes the advantages of hiring virtual assistants through an agency like Sphere Rocket or Virtual Staff Finder

Listen in to understand how hiring VAs has helped Kim transition from Hectic Host to Rising Star and find out how YOU might benefit from adding the services of a virtual assistant to your STR team.

Topics Covered

How Purveyors of Leisure caters to large group travel

  • Boutique hotel with 6+ bedrooms on private resort
  • Host weddings, retreats and corporate meetings
  • Host on the ground available from 9am to 9pm
  • Offer concierge services, e.g.: private chef, massage

Why Kim hesitated to hire a VA for her STR business

  • Questioned that there’d be enough work for VA
  • Wasn’t organized enough to hand tasks over

The benefits Kim sees from hiring a team of VAs

  • Fresh eyes on business, implement new ideas
  • VAs do guest communication so Kim can unplug

Kim’s unique approach to training her virtual assistants

  • Share recurring questions + create own cheat sheet
  • Study for 2 weeks before communicate with guests

What Kim is focusing on now that she’s built a VA team

  • Identify new properties to expand portfolio
  • Design work and project management

Why Kim recommends hiring VAs through an agency

  • Get help with hiring process, contracts, etc.
  • Educates you on how to best use VA’s skills

The projects Kim’s VAs are leading in her STR business

  • Creating social media marketing plan
  • Build email list for existing guest outreach

The most common misconceptions about hiring Filipino VAs

  • Don’t speak English well, can’t do complex tasks
  • Being taken advantage of with low wages

Kim’s advice to hosts on working with virtual assistants

  • Give sense of ownership and autonomy
  • Check in regularly and ask for feedback

Connect with Kim

Purveyors of Leisure

Resources

Sphere Rocket Virtual Assistants

StayFi

Avochato

Slack

Rebecca Slivka

Hicksville Trailer Palace

Virtual Staff Finder

Legends X Short-Term Rental Accelerator

Get Paid for Your Pad on YouTube

Email jasper@getpaidforyourpad.com 

Sponsor

Hostfully [Discount Code PAD]

September 13, 2021

How to Leverage Virtual Assistants to Scale Your Hosting Business—with Kim Herrlein (Ep407)

 Are you still trying to do it all yourself in your short-term rental business? If you’re afraid to be away from your phone even for a […]