August 19, 2021
ultimate_guide_providing_broadband_internet_in_your_airbnb_property

Ultimate Guide to Providing Broadband Internet in Your Airbnb Property

Airbnb has been a revolution for the hospitality industry. With regular homeowners able to list properties for temporary lets, the platform has been a boom with modern […]
August 4, 2021
gpfyp_blogpost_from_hectic_host_to_millionaire_manager

From Hectic Host to Millionaire Manager

Airbnb hosts pay attention...there's a brand new online event coming up called From Hectic Host to Millionaire Manager. This FREE event will take place on Thursday August […]
February 3, 2021

Work in Paradise: Airbnb Trends Towards Remote Workers in 2021

It's no secret that remote work has increased dramatically this year. This has caused one of the biggest Airbnb trends of the year – catering to […]
January 27, 2021

How To Setup Your Digital Airbnb Guidebook In 2021

Guests have more questions now than ever.  If you've traveled recently, you've probably had a few questions yourself. You're wondering if the Google hours at the […]
January 20, 2021

9 Lessons To Help You Grow Your Airbnb Business in 2021

2020 was a roller coaster ride for short-term rental hosts. So, what did Airbnb hosts that stuck it out learn in 2020? And how can we […]
January 6, 2021

Prevent House Parties at Your Airbnb: Tips for 2021

With all the social restrictions in place right now, people are itching for ways to let go.   If you’re an Airbnb host, a house full […]
December 30, 2020

How to Make Your Airbnb Pet Friendly and Increase Revenue up to 25%

Have you considered making your Airbnb pet friendly? Many people are traveling closer to home with new restrictions. This means they are bringing the whole family, […]
December 22, 2020

Airbnb Demand Drivers Every Host Should Know in 2021

Keep the same price on your short-term rental every day? Knowing these 3 Airbnb Demand Drivers could increase your revenue by 40% or more. Seriously.  Back […]
December 16, 2020

Cohosting on Airbnb: Lessons From a Legend

A lot of people ask me about how to get started cohosting on Airbnb.   So, on this week’s episode of Get Paid For Your Pad, […]
December 10, 2020

Investing in Short Term Rentals : Lessons From a Legend

I’ve been getting a ton of questions from you guys about investing in short term rentals,  and how to start growing your business.  So,  this month […]
November 15, 2020

7 Profitable Ways To Grow Your Direct Booking Website

Author: Keiran Griffiths | CMO Lifty Life Vacation Rentals Many short term rental operators are looking to improve their online visibility, rely less on the large […]
August 31, 2020

The New Traveler Persona: How to Stay Relevant to Your Target Market in 2020

The past few months mark an inflection point for the short-term rental industry. The world has changed, and so have traveler behaviors and expectations. There’s a new […]

Hiring a virtual assistant can be a game-changer for your STR business. But here’s the catch: Your VAs are only as good as your training and your systems. 

It’s YOUR job to provide clear instructions and offer support as they learn the ropes.

So, what can virtual assistants do for your Airbnb business? And what’s the best approach to training a VA to take on those responsibilities?

Charlie Hawranik is the Cofounder of Canmore Co-Host, a short-term rental property management company based in the Canadian Rockies. Charlie and his wife Yuki started by hosting their own vacation rental on Airbnb three years ago and have since expanded to a portfolio of 13 properties.

On this episode of Get Paid for Your Pad, Charlie joins me to explain what his virtual assistants do for his Airbnb business, walking us through the list of daily tasks his VAs perform and sharing the tools he uses to communicate with them.

Charlie offers insight on the interview process, describing what he looks for in a VA and how the book Virtual Freedom helped him decide what to ask the candidates.

Listen in for Charlie’s advice for training your VAs on guest communication and learn how YOU can use virtual assistants to help run your Airbnbs.

Topics Covered

How Charlie and his wife got into hosting on Airbnb

  • Purchased property in Canadian Rockies 3 years ago
  • Started managing for other owners (13 listings total)

How Charlie benefitted from joining Legends X

  • Pushed to do things wouldn’t have tried otherwise
  • Introduced to benefit of hiring virtual assistants

The daily tasks Charlie’s VAs do for his Airbnb business

  • Verify door locks active, guest codes programmed
  • Confirm arrival of cleaners
  • Review PriceLabs information
  • Use reviews to update maintenance to-do list
  • Handle owner use requests
  • Respond to guest messages

Other projects that Charlie assigns to his virtual assistants

  • Build Hostfully guidebook for new properties
  • Monthly invoicing 
  • Eventually create Airbnb listing for new properties

The top tools Charlie uses to communicate with his VAs

Charlie’s advice for Airbnb hosts considering hiring VAs

  1. Ask skills testing questions in interview process
  2. Provide detailed training videos
  3. Treat your team with respect and check in often

How Charlie trained his VAs around guest communication

  1. Go through past messages to build own FAQ doc
  2. Message responses to Charlie for approval
  3. Reply on own (only ask for help if can’t answer)

Connect with Charlie

Canmore Co-Host

Email canmorecohost@gmail.com 

Resources

Kim Herrlein on Get Paid for Your Pad EP407

Julie George

Virtual Staff Finder

Short-Term Rental Profit Academy

RemoteLock

RBOY Apps

PriceLabs

OpenPhone

Virtual Freedom by Chris Ducker

Loom

iGMS

Rankbreeze

Keys to Kelowna

Legends X Short-Term Rental Accelerator

Get Paid for Your Pad on YouTube

Email jasper@getpaidforyourpad.com 

Sponsor

Hostfully [Discount Code PAD]

September 20, 2021

How to Use Virtual Assistants to Run Your Airbnbs—with Charlie Hawranik (Ep409)

  Hiring a virtual assistant can be a game-changer for your STR business. But here’s the catch: Your VAs are only as good as your training and […]
September 17, 2021

Ideal Operations to Scale Your Airbnb Hosting Business (Ep408)

  You might be surprised to hear that the most downloaded episode of Get Paid for Your Pad so far this year is a show about systems. […]
September 13, 2021

How to Leverage Virtual Assistants to Scale Your Hosting Business—with Kim Herrlein (Ep407)

 Are you still trying to do it all yourself in your short-term rental business? If you’re afraid to be away from your phone even for a […]
July 5, 2021

Scaling a Remote Co-Hosting Business While Maintaining a 5-Star Guest Experience – with Sean McGregor (Ep390)

The best business strategy is a satisfied customer. And if you host one or two short-term rental properties, it’s fairly easy to earn five-star reviews on […]
June 14, 2021
Streamline your cleaning and maintenance with Breezeway

Streamline Your Cleaning and Maintenance with Breezeway – with Jeremy Gall (387)

If you manage one or two properties on Airbnb, it’s fairly easy to keep track of your communications with cleaners and maintenance personnel. But as you […]
October 5, 2020
Crushing the STR game in Nashville

Crushing the STR Game in Nashville (Ep. 354)

In the same way that ‘smooth seas don’t make great sailors,’ a strong economy doesn’t produce great entrepreneurs. And for short-term rental (STR) business owners using […]
August 3, 2020
Julie George how to work on your business not in it

How to Work ON Instead of IN Your STR Business (Ep. 346)

Why are you in the short-term rental (STR) business? A lot of us start with a goal to replace our income and eventually quit our 9-to-5. […]
April 11, 2020

How to Write a Recession-Proof Vacation Rental Business Plan

Running a vacation rental has been around for years. Airbnb may have taken up the urban market – and is now in deep water with the coronavirus […]
March 12, 2020
How the Coronavirus Impacts Airbnb Hosts

How the Coronavirus Impacts Airbnb Hosts series (EP 317 to 326)

The Coronavirus has a severe impact on Airbnb hosts and the STR industry. I'm publishing a special podcast every Monday on this topic. In this post […]
February 28, 2020
How Core Values Impact Your STR Business

How Core Values Impact Your STR Business (EP 316)

What is the SOUL of your short-term rental (STR) business? What do you believe in? And how do you want to impact other’s lives? Whether you […]
November 21, 2019

Investing in an STR Business in Mexico (EP 304)

Wish you could create space in your life to explore new things? To spend more time on creative interests or pursue the hobbies you love? Shawn […]
October 24, 2019
The One Million Dollar Host

The Million Dollar Host (EP 300)

In under three years, Julie George went from listing her one-bedroom apartment on Airbnb to running a successful property management company that turned over $5.5M. So, […]